Ultra Lashes Logo v1.2

Frequently Asked Questions (FAQ's)

General Questions about Eyelash Extensions

What are eyelash extensions?
Eyelash extensions are semi-permanent fibers attached to your natural lashes using medical-grade adhesive to enhance lash length, volume, and curl.

How long do eyelash extensions last?
With proper care, eyelash extensions can last through the full cycle of your natural lashes, typically 6 to 8 weeks. Regular fills every 2 to 3 weeks are recommended to maintain fullness.

What is the difference between classic, volume, and hybrid lash extensions?
Classic lashes are a 1:1 ratio of one extension applied to one natural lash for a natural look. Volume lashes involve applying multiple thin lashes to one natural lash for a fuller look. Hybrid lashes combine both techniques for a balanced, textured appearance.

Can I wear makeup with eyelash extensions?
You can wear makeup with eyelash extensions, but it is advised to use oil-free products and avoid waterproof mascara to ensure the longevity of your extensions.

How do I choose the right type of eyelash extensions for my eye shape?
Choosing the right eyelash extensions depends on your natural eye shape, lash length, and desired look. A professional lash technician can help you decide the best style for you.

Are eyelash extensions safe?
When applied by a certified professional, eyelash extensions are safe and do not harm the health of your natural lashes.

Can eyelash extensions damage my natural lashes?
No, eyelash extensions do not damage your natural lashes when applied correctly and cared for properly.

How do I prepare for my eyelash extension appointment?
Before your appointment, clean your lashes thoroughly and avoid wearing eye makeup. Also, refrain from using oil-based products around your eyes.

What is the process of applying eyelash extensions?
The process involves individually attaching extensions to each of your natural lashes using a safe, semi-permanent adhesive.

How long does the application process take?
The initial set of eyelash extensions typically takes 90 to 120 minutes, depending on the set chosen. Fills take about 45 to 60 minutes.

Care and Maintenance

How do I care for my eyelash extensions?
Avoid getting your new lashes wet for the first 48 hours. Use oil-free products and gently clean your lashes with a lash cleanser. Avoid rubbing your eyes and sleeping on your face.

Can I get my eyelash extensions wet?
After the initial 48 hours, it’s okay to get them wet, but avoid direct water pressure on your lashes.

What should I avoid doing after getting eyelash extensions?
Avoid pulling on your lashes, using oil-based products, and exposure to steam or heat for extended periods.

How often should I clean my eyelash extensions?
You should clean your lashes 2-3 times a week with a gentle, lash-approved cleanser.

What kind of products should I avoid using with eyelash extensions?
Avoid products containing oils, glycols, or carbonates as they can weaken the adhesive bond.

How often do I need to get fills?
To maintain the fullness of your lashes, it’s recommended to get fills every 2 to 3 weeks.

Booking and Policies

How can I book an appointment for eyelash extensions?
Appointments can be booked online through our website, over the phone, or in person at our salon.

Do I need to make a deposit for my eyelash extension appointment?
No, we do not require a deposit to secure your appointment, however if you do not attend the initial appointment without notification we will not be able to service you again afterwards.

What is your cancellation policy?
We require at least 24 hours notice for cancellations or rescheduling.

Can I bring someone with me to my eyelash extension appointment?
Of course you can. We are a specialised home studio with plenty of room for someone to come along with you. Please note that if they want to get their lashes done on the day it’s advised to book in to ensure that the slot won’t be taken up with another booking directly afterwards.

Aftercare and Removal

What is the best way to remove makeup with eyelash extensions?
Use a gentle, oil-free makeup remover and avoid rubbing your eyes. Use a Q-tip for precision cleaning around the eyes.

How do I know if I’m having an allergic reaction to the extensions?
We use hypoallergenic glue designed for sensitive skin, however, this is not guaranteed to prevent any allergic reaction (it will significantly decrease the chances though). Signs of an allergic reaction include redness, itchiness, or swelling. Contact your lash technician immediately if you experience these symptoms.

What should I do if an eyelash extension starts falling out?
It’s normal for a few lashes to fall out as part of the natural lash cycle. Avoid pulling on loose extensions and see your technician for fills as needed.

How are eyelash extensions removed?
Lash extensions should be professionally removed with a special remover that breaks down the adhesive, ensuring no damage to your natural lashes.

Can I remove eyelash extensions at home?
It’s strongly advised not to attempt at-home removal to avoid damaging your natural lashes. Always seek professional removal.

How much do eyelash extensions cost?
The cost varies depending on the type of lash extensions you choose. Classic sets typically start at $80, with volume and hybrid sets at higher price points.

Are there any hidden costs I should be aware of when getting eyelash extensions?
There are no hidden fees.

Do you offer any packages or discounts for regular clients?
Yes, we offer packages for multiple sessions and discounts for regular clients to provide the best value for our services.

What forms of payment do you accept?
We accept cash, credit/debit cards, and EFTPOS.


Hey, just wanted to give a quick shoutout to Maddy - her eyelash extensions are seriously amazing! I'm totally hooked now and can't imagine going back to my boring natural lashes. She really knows her stuff and made the whole process so fun and relaxing. If anyone's looking to add a little extra oomph to their beauty routine, I highly recommend hitting up Maddy!
Oh my gosh, check out these new lashes! I am totally obsessed! My eyes are POPPING and I am feeling fierce! I might just flutter these babies all day and night. Who needs a cat-eye when you can have these lashes?! I am loving my new look, and I can't wait to bat my eyes at everyone!
I am absolutely thrilled to let you know that at the last formal event I attended, I received an overwhelming number of compliments on my beautiful eyelashes! The positive feedback truly made my day and I am grateful. It's such a wonderful feeling. It has given me a boost of confidence and an eagerness to come back again soon. I cannot wait to see how they’ll look next time! Thank you!

Book In Today & Experience The Difference

Massive 15% Off First Appointments You Won’t Be Disappointed.

Rouse Hill Eyelashes - Website Homepage Photo - Ultra Lashes